Privacy Policy

1. Information We Collect

StaySync collects information to provide and improve our service. This includes:

• Account information: Name, email, company details
• Property data: Addresses, photos, pricing, availability
• Booking information: Guest details, reservation dates
• Usage data: How you interact with our platform
• Communication: Messages between users and guests

2. How We Use Your Information

We use your information to:

• Provide and maintain the StaySync service
• Process bookings and manage properties
• Communicate with users and guests
• Generate reports and analytics
• Improve our service and develop new features
• Respond to customer support requests

3. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL encryption for all data transmission
• Encrypted database storage
• Regular security audits and penetration testing
• Role-based access control for team members
• Secure authentication with multi-factor options

4. Data Sharing and Third Parties

We do not sell your personal information. We only share data in these circumstances:

• With booking platforms (Airbnb, Booking.com, etc.) for synchronization
• With service providers (cleaners, maintenance) you authorize
• With payment processors for subscription billing
• When required by law or court order
• With your explicit consent

5. Guest Portal and Communication

Guest portal pages are designed to be public-facing but only accessible via direct links.

Guest communications are stored securely and only shared with authorized property managers.

6. AI Services (Stayci)

Our AI assistant Stayci processes guest inquiries and property information to provide responses.

AI interactions are used to improve service quality but are not used for training external models without consent.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze service usage and performance
• Provide customer support

8. Data Retention

We retain your data for as long as your account is active and for a reasonable period after termination.

You can request data deletion at any time through your account settings or by contacting support.

9. International Data Transfers

Your data may be processed and stored in the United States. By using our service, you consent to this transfer.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of significant changes via email.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@staysyncsolutions.com
Address: Kissimmee, 34747 Florida, USA